FAQ: Purchasing Questions

After the module installation change all the required options to 'Yes'. Then the extension starts working automatically optimizing product images, minifying CSS and JS, which makes your pages faster. Besdies, you can edit the image commands depending...

Please double-check if you have SOAP installed on your server, usually SugarCRM SOAP located at "sugarcrmURL"/soap.php. If it is not installed please ask your hoster to install it.

You can reactivate your canceled support subscription through your customer account by clicking "Renew Subscription." Please note that starting in August 2024, a re-subscription fee will be applied when reactivating a support subscription.

Amasty offers a service Base module, which is integrated into all the Magento 1 extensions. What does it give for a user? The module is built in to display service notifications of any changes coming from extensions installation or utilization right ...

Starting with Magento 2.4.0, it’s recommended to install all the extensions via Composer. How to install extensions via Composer? → Magento advises to backup your DB and enable the maintenance mode before taking any further steps. Go ...

Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...

According to our refund policy, you can request a full refund within 30 days after purchase. For this, do the following: Important note: Refunds cannot be canceled! Create a ticket from the account from which the purchase was made. Requests are...

To translate your Magento 2 extension, please follow the steps: 1. Open app/code/Amasty/[Magento extension name]/i18n/ ;2. Copy en_US.csv situated in the above folder as new.csv and rename it to the needed language code (e.g. pt_BR.csv);3. Edit...

Need to update your Magento 1 module? Nothing can be easier, as you already passed the installation process and the module update is pretty much the same process. If you see that some of your modules became grey instead of green under System...

If you use Product Alerts Reports extension and get no alert reports, please check if you have magento cron up and running. Please notice, that you can receive more detailed statistics using the Advanced Reports for Magento 2.

Please log out and then log back into the backend, so Magento can refresh permissions.

Next time please disable the compilation before uploading the extension files to your server. This time please Open app/etc/local.xml Replace <disable_local_modules>false</disable_local_modules>with         ...

Question 1: I see a notification after purchasing from the marketplace that I need to register my version. How can I do this?Since your purchase was made on the marketplace and is not integrated with our domain system, you will need to contact us for...

According to the law,  taxes are charged depending on the country in which your business is based. Here is the list of countries that must enter their VAT ID on the checkout so that the tax is not debited: Austria  Belgium ...

When launching a new online store, selecting the right Magento 2 extensions is crucial. Amasty offers a trio of essential plugins that make them the top Magento 2 extensions and the best Magento plugins for any e-shop. #1. SEO Toolkit After installing...

Why do I need to update my payment method?Due to technical issues with processing subscriptions on the side of our payment provider, FastSpring, please transfer your payment details in your customer accout to the more reliable provider, Adyen. Completing...

You will need Access Keys, you can find them in your сustomer account under the Products tab in the Access Keys section:

Each Amasty extension pack includes module files, an installation guide, a user guide and license text. Depending on the extension you purchase, there also may be import files which can be used by you as examples.

IntroductionWe've introduced a license verification feature in the Base module. Clients are required to verify their products by inserting and verifying a key generated in their account. Each product assigned to this key will then receive a specific...

On this page, you’ll find what Magento versions we support and guarantee their compatibility with our extensions. Besides, we’ll continue updating this post each time we are preparing to start/stop supporting any PHP, Elasticsearch, or other software...

If you accidentally bought the extension you didn't need, please contact us as soon as possible. As Amasty provides a 60-day money-back guarantee, we’ll be able to replace it with the one you need.

There you will also find a Composer module name. For this, go to the Products tab and check the Composer packages sections: Magento 2 Composer can be used to install specific version of extension. 

In case of the connection failure the built-in error handling system enables re-synchronization and all records that were not sent to SugarCRM will be kept in line and copied to the CRM when the connection will be restored.