let customers attach files to rma requests

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User Guide

CE 1.4.x - 1.9.x, EE 1.8.x - 1.14.x

RMA for Magento 1

see M2 version

4.7

10 Reviews

Equip your store with a powerful Magento RMA system. Create numerous custom request types and statuses. Provide visitors with advanced return/exchange opportunities and enhance their shopping experience.

Easy RMA request management
All product types support
Guest RMA option
RMA requests per item
Unlimited custom statuses

Provide customers with more reasons to stay

Experienced marketers know that an online store should run like a well-oiled machine. Each aspect counts. If your return merchandise authorization system is not customer-friendly or responsive enough you risk losing a good per cent of your clients.

With the Magento 1 RMA extension you’ll easily arrange an efficient RMA request process that will definitely bring additional points to your customer service and visibly enhance clients’ satisfaction.

Use handy RMA tracking system
Create various request types

Customize RMA period
Keep request history at hand

Effectively manage return requests with Magento 1 RMA extension

An advanced Magento 1 RMA tool helps you constantly keep an eye on your requests history and timely process all incoming queries. On the Request Management grid you’ll be able to quickly find and process any request you need. This handy option will take your Magento 1 Returns management to a new level and help to retain clients.

Track requests history
Instantly reply to customers' queries
Notify customers by email
NEW! Immediately get notified by email when RMA is created

Improve customers’ experience

To dramatically increase visitors’ satisfaction offer them easy and clear way of making RMA requests. Let shoppers create and send them even not being logged in with the help of their email and order number. Apart from that now customers can attach additional files to their requests to provide shop admins with more details.

Enable guest visitors make RMA requests
Allow RMA per item
Create requests from admin panel

Raise admins’ productivity

With the magento 1 RMA module tools list one can adjust return and replace process to the needs of each particular store. Due to custom statuses, reasons and resolution types you’ll be able quickly find the RMA requests that need to be urgently resolved. Customers can choose one of numerous reasons for their requests and add a detailed comment.Now you can include any number of fields for storing all the RMA-related information. This option can significantly accelerate all interactions with your clients.

Specify unlimited RMA statuses
Set numerous return reasons, conditions and resolutions
Generate print shipping labels
NEW! Add extra fields in the RMA request

Take advantage of multistory support

Magento refund extension enables you to effectively manage different store views and specify certain options for particular stores. Now your clients will get custom emails created for each paticular store view. They will also higly appreciate status labels carefully translated for them on their store account page. This easy, but very effective features will dramatically improve customers' experience and bring you more loyal clients.

Use different email templates for each store view
Create custom status labels for each store view
Improve customers' shopping experience

Magento 1 RMA extension means quick requests processing

Use Magento product return extension to find out more information about the RMA reasons by letting customers attach additional files to their requests. This handy option will significantly reduce the time spent on request processing, as store admins will get the detailed problem description at once.

Let customers and admins attach files
Set maximal size for file attachments
Instantly gather all necessary info to process the request

Product question

Can customers attach photos when they submit an RMA request?

Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.

Can an RMA request be created from Magento admin panel?

Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.

Is it possible to set a different email template for each status change?

Yes, templates for each RMA status change can be created and customized through RMA email settings in System > Transactional Emails. There are also ready-to-use templates for you.

Is it possible to manage the rma statuses, edit them and add new ones?

Yes, sure, since it is the main purpose of this RMA extension. In Sales > RMA > Statuses you are free to edit the existing statuses and create new ones. You can assign an email template to each status and add labels per store view.

Can the returns be made payable?

Payable product return can be achieved with some customizations. Please, contact us if you need this option.

4.5

See 500+ verified reviews

Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...

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Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...

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Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...

You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed. If you need to pay for the order with a non...

Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.

Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.

Payable product return can be achieved with some customizations. Please, contact us if you need this option.

Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...

Yes, templates for each RMA status change can be created and customized through RMA email settings in System > Transactional Emails. There are also ready-to-use templates for you.

4.7

10 reviews

4.5

See 500+ verified reviews

Add Your Review

Jerry_cat
Jul 28, 2018
Useful

80%

I had some minor issues with installation. In other aspects - a must have solution for each store running rma.
Peter Hill
Mar 11, 2018
recommend!

100%

This module is my right hand while the RMA process managing. Exceptionally good experience. And the support is commendable.
Rayan_jk1
Sep 19, 2017
Good extension

80%

The ext is good, works correctly. But I had to wait for some months to fully use it. As there are lots of configurable products in my store, I often need to block rma requests creation to some of them. When I realized that there’s no such funtionality in the mod, I was a bit confused an’ nervous. My first thought was that I have to look for another one. I turned back to support for them to do smth w/t that, an' they told me they'd add the feature. 4 stars only for my lost nerves and waiting time.
Amelie
Jan 30, 2017
Works out of the box

100%

Faced no problems with installation. No errors or conflicts! Then, faced no problems using it. Many features to use and a helpful user guide. Wanna say thanks to Amasty team! Keep up going, guys!
Badi
Nov 16, 2016
Well module

100%

It is good to use, easy and has many functions. This module should to have every store.
romAntic03
Feb 13, 2016
It’s ok

100%

Easy for us, easy for customers. This mod is simple to configure and works stably. All I wanto to say is that it has all that I need.
Axeeoma
Aug 4, 2015
Worth its price.

80%

I was really puzzled when I didn’t find this functionality among native Magento features. So, I had to look for the 3d party plugin to bridge this gap. RMA by amasty impressed me with its flexibility and numerous options. Although not all of the features were easy to set up and not all of them worked as I expected, I’d give 4 stars to this app as everything that was missed by the tool developers was instantly improved by customer care department. I’ve seen some free rma modules that offer similar functionality, but having dug a bit dipper I’ve realized how much the functionality differs, and of course the support is a cherry on top of the cake. I do recommend the module to any merchant dealing with numerous product returns.
servir
Jun 22, 2015
nice extension for managing returns

100%

I think this extension is a must have when you are dealing with returns and exchanges in your store and you’re taking your business seriously. We have a large clothing online shop and we do our best to provide our customers with an excellent service. That’s why we have to efficiently manage RMA requests process. After module installation we managed to dramatically reduce calls with return requests into our office and cut errors amount by a half thanks to fully automatic return procedure. We use the module about a year and didn’t have any issues with it. I think Amasty will be a first company where I will go in case I need more extensions for my store. Great work guys, keep it up!
Kivasergio
Jan 22, 2015
Helps to manage returns easily

100%

We’ve chosen this module among dozen s of similar plugins as it supports rma for guest visitors. This was exactly what we needed as customers often neglect registration and prefer making fast purchases. As soon as we sell footwear we face numerous rma requests every day. This extension allowed our admins to rapidly process the requests by keeping all necessary info at hand. Since we installed the module 5 months ago we haven’t noticed any inaccuracies or bugs. It was a great plus when Amasty added admin email notifications feature to keep track of all newly-made requests. I’m pretty sure this is one of our best buys so far. Keep on codin’ Amasty! Kivasergio, Magento Connect
steven_712
May 21, 2014
Great improvement of customer-client dialogue

100%

You know it appears to be a wonderful tool for our RMA department. As we are running a huge store with tons of various items we need a quality system to operate customer requests. The RMA tool seems to be the best solution, and haven't found any bugs or issues yet!

Do you need specific features added so you can achieve your business goals?

Drop us a line and we'll customize this extension for you!

You can always download the recent version free of charge from your account installing an upgrade is easy

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My Downloads

Version 1.5.6 Last Update: Sep 03, 2019

1.5.6 - Sep 03, 2019

Fix the issue with creating rma request from the admin side

1.5.5 - Dec 06, 2018

Improvement notifications for an admin on a new RMA comment now can be separately set for each store view

1.5.4 - Nov 08, 2018

Fix security issues were resolved

1.5.3 - Jul 10, 2018

New the ability to attach multiple files to an RMA request was added

1.5.2 - Jun 11, 2018

Improvement the https compatibility was improved

1.5.1 - Apr 26, 2018

Improvement stability update was implemented

1.5.0 - Feb 26, 2018

Added the possibility to include PDF attachments into the RMA request
Fixed an issue with bundle products

Version 1.4.0 Last Update: Aug 07, 2017

1.4.0 - Aug 07, 2017

It is now possible to block RMA creation for certain products
New comments in RMA request will be highlighted for customer

Version 1.3.11 Last Update: May 30, 2017

1.3.11 - May 30, 2017

Security fixes

1.3.10 - Feb 28, 2017

Fix for error when filtering RMA grid

1.3.9 - Jan 19, 2017

Extension now checks the quantity of already returned products when creating a new RMA request
Requests removed by customers now will be marked as \"Deleted\" in backend
Multiple stability and design fixes

1.3.8 - Aug 06, 2016

Added default template for RWD theme
Added option to select order status allowed for creating RMA requests

1.3.7 - Jul 27, 2016

Security patch
Fixed old-style URL for `View RMA` on order page in admin area

1.3.6 - May 24, 2016

Fix for redirecting (from the backend) to RMA edit page for the target store

1.3.5 - Feb 16, 2016

Fix for download URL in the backend

1.3.4 - Nov 02, 2015

Admin routing patch (SUPEE-6788) compatibility

1.3.3 - Jul 20, 2015

Option to include extra fields (like bank account) in the RMA request
Display items to return as table-view in the email
Magento 1.9.2.0 permissions compatibility

Version 1.2.7 Last Update: Feb 12, 2015

1.2.7 - Feb 12, 2015

Performance optimization for the page `My Returns` when customer has more than 1000 orders.

1.2.5 - May 26, 2014

Fix HTTP frontend URLs when backend is under HTTPS

1.2.0 - Mar 26, 2014

E-mail notification to admin when RMA created

Version 1.1.2 Last Update: Mar 23, 2014

1.1.2 - Mar 23, 2014

Correct error message when order expired with the number of days for return specified

RMA for Magento 1

Provide customers with more reasons to stay

Effectively manage return requests with Magento 1 RMA extension

Improve customers’ experience

Raise admins’ productivity

Take advantage of multistory support

Magento 1 RMA extension means quick requests processing

Product question

Can customers attach photos when they submit an RMA request?

Can an RMA request be created from Magento admin panel?

Is it possible to set a different email template for each status change?

Is it possible to manage the rma statuses, edit them and add new ones?

Can the returns be made payable?

Do you need specific features added so you can achieve your business goals?

Legal

Knowledge Base

Corporate

RMA for Magento 1

Provide customers with more reasons to stay

Effectively manage return requests with Magento 1 RMA extension

Improve customers’ experience

Raise admins’ productivity

Take advantage of multistory support

Magento 1 RMA extension means quick requests processing

Product question

Can customers attach photos when they submit an RMA request?

Can an RMA request be created from Magento admin panel?

Is it possible to set a different email template for each status change?

Is it possible to manage the rma statuses, edit them and add new ones?

Can the returns be made payable?

Do you need specific features added so you can achieve your business goals?

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